Clik here to view.
Enterprise 2.0 Software: Commoditization before Monetization
That’s a comment that one of the leading Enterprise 2.0 vendors made to me recently. This morning, Socialcast, provider of a micro-messaging platform announced that it’s moving to a ‘free-mium’ model....
View ArticleClik here to view.
Social CRM, The Migraine Edition
I’ve been a buying computing hardware as a business customer from Dell for over 7 years now. All of our infrastructure technology as well as desktop equipment almost exclusively came from them....
View ArticleClik here to view.
The Engagement Layer: A CustomerThink Interview Podcast
A few days back, I had the pleasure of joining Bob Thompson, editor of CustomerThink on an interview as part of the Inside Scoop series. CustomerThink is a online community of business leaders looking...
View ArticleClik here to view.
IBM Lotusphere 2012: The Old Lotus Has Wilted
+1 for Social Business. IBM is in. Whole hog. 6000+ faithful Lotus attendees and 100s of Lotus Partners got fed IBM’s ebusiness equivalent play for the 21st century. Simply put, that they are betting...
View ArticleClik here to view.
Jambalaya (the Enterprise Software kind). #ensw #hrtech #socbiz #scrm...
That’s what you get when you have Enterprise Software, Social Business/Enterprise, HR Tech, Cloud, CRM and SocialCRM peeps at a backyard BBQ. More strikingly, the lines are blurring so fast between...
View ArticleClik here to view.
Online Radio Show: Social Enterprise and the #Cloud. #socbiz #scrm
On Thursday, July 12th, I’m looking forward to chatting with the super smart Brent Leary, Natalie Petouhoff, and Heather Davis about Social/Collaboration and the Cloud. We put out positioning...
View ArticleClik here to view.
Circular [Social Business] Arguments
With respect to why “Social Business” is a natural fit for the world of work, I said on Twitter: @sameerpatel: Often heard #socbiz argument: “humans are social by nature”. Then why is it that #socbiz...
View ArticleClik here to view.
The Sales VP’s Conundrum
I recently had the chance to dig into challenges faced by Sales Executives with Rawn Shah, a prominent practitioner on line of business collaboration and columnist at Forbes. It’s tough out there for...
View ArticleClik here to view.
What if Facebook made Facebook go away?
When the news of Facebook buying WhatsApp broke, the first thought that crossed my mind was: How much would it matter if Facebook went away in favor of a light wt Instagram + tweaked WhatsApp. That’s...
View ArticleClik here to view.
Welcome to community-powered Commerce
The need for customer engagement is clear. They buy more: “Fully engaged customers represent an average 23% premium in terms of share of wallet, profitability, revenue and relationship growth.”...
View ArticleClik here to view.
When scaling for high growth, make sure you hire cogs that can design wheels
One of the many things that stuck with me from the excellent annual Sequoia Capital Founder/ CEO summits was an astute comment about scaling growth stage companies by Sequoia partner and early...
View ArticleClik here to view.
What makes a *great* COO?
In the midst of my self-imposed sabbatical, some of my ex-investors have kept me reasonably busy with some of their portfolio companies that want a fresh eye on all sorts of scaling topics. The single...
View ArticleClik here to view.
RIP, Back Office. #CX
Nearly every instance of e-commerce falling to its knees in 2020 and 2021 had little or nothing to do with a broken shopping cart or an unresponsive online catalog. Rather it had everything to do with...
View Article
